Client
Grievance Policy
Client Grievance Policy - the basics
We strive to provide the highest quality services for our clients. That’s why your concerns are our concerns.
To ensure that our services meet your needs, we encourage you to make us aware of any
complaints or concerns. Complaints should be addressed to the Agency Manager who will promptly review the problem. Following that review, the Agency Manager will make written or verbal contact with you to assure you that the problem has or is being addressed. It is our agency policy to address the complaint within 30 days. If at any time you feel that a situation was not resolved to your satisfaction by this process, you may contact the office at (339) 207-5812 & (866) 420-4291.
We appreciate your candid comments as this helps us in the process of continually working to improve our services to our many and valued clients.
If you have information about unethical behavior, criminal activities, or other concerns regarding your services, please call the Agency Manager at the office. Your confidentiality will be protected.
The following are examples of issues that should be brought to our attention immediately
• Potential criminal violations
• Health and safety issues
• Theft and fraud
• Bribes and kickbacks
• Conflicts of interest
• Insider trading
• Breach of confidentiality of company information
• Breach of confidentiality of client records
• Antitrust laws
• Privacy of employee and client records
• Harassment or discrimination
• On-the-job substance abuse
• Billing and documentation/insurance fraud
• Violation of clients’ rights
File a Grievence
You may file a grievance/concern with our Agency at any time without fear of reprisal.
If you have any concerns at all, please:
Tell us, either verbally or in writing, the Agency Manager or Supervisor or any staff member you are comfortable with. They will ensure the concern is presented to the Agency Manager. If you call after business hours, the Agency Manager will be in contact with you the next business day.
The Agency Manager will contact you within 10 days and will help to resolve the complaint/concern to your satisfaction.
AGENCY TELEPHONE: (339) 207-5812